Privacy Policy

The Untangled Mind respects your privacy and is committed to protecting the personal information you share when making an enquiry about coaching.

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Who is responsible for your information?

The Untangled Mind, operated by Laura Christie, is responsible for the personal information collected through this enquiry form.

For privacy-related questions, you can contact:
laura@theuntangledmind.co.uk

What information may be collected?
When you submit an enquiry, I may collect:

• Your name

• Your email address

• Your relationship to the person you are enquiring about

• The name and age of the person you are enquiring about

• Information you voluntarily provide about the current situation

• What you hope coaching may help with

• Whether the person may be open to an introductory call
   

How your information is used
 

Your information will only be used to:

• Respond to your enquiry

• Understand whether coaching may be appropriate

• Communicate with you about arranging a free introductory call

• Provide information about The Untangled Mind’s coaching services

I will not use your enquiry details for unrelated marketing without your permission.
 

Legal basis for processing
 

Personal information submitted through the enquiry form is processed because it is necessary to respond to your request and take steps at your request before potentially entering into a coaching agreement.
 

Where you voluntarily provide sensitive information, such as information relating to health or neurodivergence, it will only be used where necessary to respond to the enquiry and handled with additional care.
 

Sharing your information
 

Your information will not be sold.
 

Information may be processed using trusted service providers used to operate the business, such as email, website hosting, scheduling, and Wix & Meta’s lead-generation tools. These providers may process information on behalf of The Untangled Mind in accordance with their own privacy and security obligations.
 

Meta may also process information submitted through Facebook or Instagram lead forms under Meta’s own privacy policies.
 

How long your information is kept
 

Enquiry information will only be kept for as long as reasonably necessary to respond to your enquiry and manage any subsequent coaching relationship.

If you decide not to proceed with coaching, your enquiry information will normally be deleted when it is no longer needed for administrative or legal purposes.
 

Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information held about you

• Ask for incorrect information to be corrected

• Ask for your information to be deleted

• Ask for processing to be restricted

• Object to certain uses of your information

• Withdraw consent where processing is based on consent
   

To exercise any of these rights, contact laura@theuntangledmind.co.uk.
 

If you are unhappy with how your personal information has been handled, you also have the right to raise a concern with the UK Information Commissioner’s Office.
 

Last updated: September 2026